Reservations Agent job at Minor International
71 Days Ago
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Vacancy title:
Reservations Agent

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Restaurant & Hospitality ]

Jobs at:

Minor International

Deadline of this Job:
Wednesday, November 27 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, November 13 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Minor International
Minor International jobs in Zambia

JOB DETAILS:
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Description
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling, achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow up reports according to departmental requirements.
• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel
• Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
• Be knowledgeable about local seasonality and events.
• Proactively promote other sister properties of Minor International.
• Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
• To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel

Qualifications
The following qualifications are essential for this role:
1. Education: A full Grade Twelve school certificate is mandatory. This serves as the foundational academic requirement for the position.
2. Professional Certification: At minimum, a Certificate in Hotel Management is required. This qualification ensures the candidate possesses the necessary theoretical knowledge in hospitality management.
3. Experience: A minimum of 1-2 years of professional experience specifically in hotel reservations or rooms division is imperative. This practical experience is crucial for understanding the intricacies of the role.
4. Technical Proficiency: Demonstrable familiarity with OPERA or other comparable reservations systems is essential. Proficiency in these systems is critical for efficient performance in this role.

Education Requirement: No Requirements

Work Hours: 8


Experience in Months: 12

Level of Education:

Job application procedure
• The successful applicant must be prepared to apply their experience rigorously in a demanding professional environment.
• Additional Information
• CV with the email addresses and mobile numbers of three traceable references.
• Closing date: 18th November 2024.
• To apply for this job please visit jobs.smartrecruiters.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, November 27 2024
Duty Station: Lusaka
Posted: 13-11-2024
No of Jobs: 1
Start Publishing: 13-11-2024
Stop Publishing (Put date of 2030): 13-11-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'178μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`228μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'94μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc154μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`349μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid158μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid152μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Reservations-Agent-job-at-Minor-International-68483'75μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 164μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"383μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES806μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin155μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin81μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`86μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'89μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'253μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 436169μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?127μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?416μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy