Summary
Date Posted: Thursday, February 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Opportunity: Customer Service Intern
Company: Unka Go Technologies Limited (Unka-Go Taxi App)
Location: Lusaka, Zambia.
Closing Date: 19th February, 2024.
Responsibilities:
• Address customer complaints promptly, offering appropriate solutions and alternatives within specified time frames.
• Investigate customer complaints, identify root causes, and provide clear explanations of solutions, expediting corrections or adjustments as needed.
• Respond to customer inquiries across various communication channels including telephone calls, social media, live chat, emails, WhatsApp, and other emerging platforms.
• Maintain professionalism and integrity in all customer interactions, ensuring a positive customer experience.

Requirements:
• Previous experience in customer support is preferred.
• Familiarity with Unka-Go services and customer service procedures.
• Maintain a positive and empathetic attitude towards customers, demonstrating active listening and problem-solving skills.
• Proficiency in handling phone calls, documentation, and providing comprehensive reports.
• Strong communication skills and the ability to adapt to various customer personalities.
• Ability to multitask, prioritize tasks, and manage time effectively.

Reporting:
This position will report to the Head of Customer Service.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply for this position, please email your CV and Cover Letter to support@unkago.africa  with the subject line starting with “Customer Service Intern February 2024”.

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