Customer Service Representative – Southern Africa job at Bayer
159 Days Ago
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Vacancy title:
Customer Service Representative – Southern Africa

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Bayer

Deadline of this Job:
Thursday, September 26 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, September 12 2024, Base Salary: Not Disclosed

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Learn more about Bayer
Bayer jobs in Zambia

JOB DETAILS:
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’. There are so many reasons to join us. But if you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Role purpose
// Execution of the best-in-class service through effectively managing customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization

Key responsibilities and tasks
// Interact with customers (directly and via sales team members).
// Orchestrate the service relationship, acting as primary contact for assigned customer accounts
// Seek customer feedback to track satisfaction level and identify solutions to improve experience
// Receive, address & resolve any immediately addressable customer requests from customers and sales team members via structured communication (phone, email) e.g., order management – order entry, status check; order fulfillment – scheduling, ad-hoc – product returns.
// Receive, document & resolve Quality & Service complaints (make records and close the cases timely etc..).
// Influence Order in-take and delivery timing to achieve financial targets
// Manage internal communication and alignment with various stakeholders like Customer Facing Squads, Commercial Operations, Supply Chain & Distribution and other support function teams i.e. Finance and Credit, etc…
// Provide overall business updates & reports and customer account info (e.g., availability dates, delivery scheduling, targets, progress reports)
// Ensure customer prioritization, delivery forecast targets and support product allocation management and reflect that in the SAP ERP System.
// Conduct training sessions and influence customers to adopt new processes, tools, and systems
// Identify and implement improvements in operational efficiency, customer experience, etc.. through continuous improvements with system automation, system & process improvements and/or enhancements.
// Price Master Data management: Price confirmation on SAP with the Commercial Agreements team.
// Ensuring prices & discounts applied are compliant with the defined Price lists, payments terms & defined Market Funding Programs.
// Customer Master Data Management: Receive requests from commercial team, validate, document and submit to Master Data Teams for proper accounts creation & maintenance.
// Creation of new accounts on Salesforce and ensure maintenance of correct customer information in the system.
// Data analysis to generate weekly & Monthly report outs for squads to internal stakeholders – Commercial, Production, Planning, Finance, Supply Chain, Marketing & Quality departments on performance tracking, order status, open order and supply risks.
// Audit & compliance: Adherence to Global Guidelines and local policies to mitigate risks, Preparation & resolutions. Checks & balance between CS, Fin & CA (Pricing, customers, products)
// Participate in customer service-related projects or initiatives, providing input and expertise to drive positive customer experiences and business growth
// Attend to any other duties assigned in line with job expectations

Key Working Relations:
// Reports to SCM Operations Lead
// Supply Chain Operations Planner
// Customers/Customer Facing Units
// Country / country group leadership team, Commercial (incl. customer squads), Marketing, Regulatory, Finance & Controlling teams
// Country SCM/CS team
// Regional Planning, Distribution, Customer Service, Data and Digital and other regional mission teams
Site logistics/plant planners, Quality teams, HSE and Procurement
// Commercial Agreements

Experience, Skills and Qualifications
// BS/BA/Bcom in Business / Supply Chain Management, or related fields required; MS/MBA preferred
// 3-5 years of operational experience in Customer Service, Commercial, Logistics, Supply Chain & Administration, incl. managing teams (Strong domain knowledge in agriculture preferred)
// Key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, conflict management, decision making, strong communication, interpersonal, negotiation, relationship management skills
// Knowledge of IT systems and tools, e.g. SAP ERP, Sales Force, EDI preferred
// Proficiency in English, Kiswahili, speaking any other Country Language is a pre
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status and pregnancy. We are committed to treating all applicants fairly and avoiding discrimination.

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
• To apply for this job please visit bayerza.my.salesforce-sites.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, September 26 2024
Duty Station: Lusaka
Posted: 12-09-2024
No of Jobs: 1
Start Publishing: 12-09-2024
Stop Publishing (Put date of 2030): 12-09-2066
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  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Representative-–-Southern-Africa-job-at-Bayer-65558'122μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration317μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'119μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field109μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'97μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1128μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'197μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`244μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'70μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc245μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`339μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid156μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid162μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Representative-–-Southern-Africa-job-at-Bayer-65558'86μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 184μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"396μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.04ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin106μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`133μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'101μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'241μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 466467μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?91μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?447μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy