Customer Service Specialist job at Sharon's Rose Logistics Ltd
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414 Days Ago
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Vacancy title:
Customer Service Specialist

[ Type: FULL TIME , Industry: Logistics , Category: Customer Service ]

Jobs at:

Sharon's Rose Logistics Ltd

Deadline of this Job:
Wednesday, January 10 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, January 05 2024, Base Salary: Not Disclosed

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Learn more about Sharon's Rose Logistics Ltd
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JOB DETAILS:
Summary
Customer Service Specialist to be responsible for the delivery of excellent customer service.
Responsibilities
• Effectively manage large amounts of incoming calls.
• Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
• Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback.
• Customer Service Management & SLA Management.
• Follow communication procedures, guidelines and policie

Skills and qualifications
• Internet savvy.
• Excellent interpersonal skills.
• Ability to analyze consumer metrics, reports and trends.
• Diploma Management/Business/Marketing.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• To apply email: jobs@sharonsrose.com 
• Deadline: 10.01.2024

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, January 10 2024
Duty Station: Lusaka
Posted: 05-01-2024
No of Jobs: 1
Start Publishing: 05-01-2024
Stop Publishing (Put date of 2030): 05-01-2066
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