Senior Relationship Manager – Business Banking job at Zambia National Commercial Bank Plc
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411 Days Ago
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Vacancy title:
Senior Relationship Manager – Business Banking

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

Zambia National Commercial Bank Plc

Deadline of this Job:
Monday, January 22 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, January 08 2024, Base Salary: Not Disclosed

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Learn more about Zambia National Commercial Bank Plc
Zambia National Commercial Bank Plc jobs in Zambia

JOB DETAILS:
Job Purpose
• To grow and retain a portfolio of high value commercial relationships by forming and maintaining strong connections with commercial clients. To proactively drive sales and delivery of client-appropriate financial solutions whilst ensuring clients receive excellent and dedicated customer service that supports the sustainable, profitable and cost-effective growth of the Commercial – Banking business.
• Requirements
• Under the supervision of the Head Commercial Banking the following are among the

Job Key Responsibilities: –
• Identify the banking needs of the Commercial business community for solutioning by the Bank through its value proposition to grow the portfolio and overall Bank assets, liabilities and income
• Providing financial literacy thereby adding value to the client and value to the bank in the long run
• Cross-Sell value added solutions to grow new business, retain and expand existing portfolio.
• Drive the Ecosystem/Value Chain approach to ensure growth of the bank’s assets and liabilities book by adding value to the full value chain
• Plan and implement client calling schedules/plans to ensure that all clients on the portfolio have satisfactory engagement with the Bank and to support business growth.
• Implement tactical sales and service strategies to deliver with the Commercial Banking value proposition and meet growth targets
• Coordinate the sales efforts for liabilities and assets; extensively market low cost liabilities and identify suitable assets for on-boarding.
• Ensure to provide leads for new business to other business unit
• Proactively initiate credit proposals, support clients through the credit application process and obtain appropriate approvals
• Negotiate terms and conditions and acquire information packs for preparation of credit applications for new applications and renewal of existing facilities.
• Coordinate post approval actions of credit facilities for the segment and ensure adherence to continuing obligations and facility covenants.
• Proactively and timely communicate to the clients the banks approval/ decline of credit loan facilities.
• Explore alternative solutions in the event of declines from Credit were alternative structuring of a deal can mitigate risks earlier identified
• Monitor and advise the Head Commercial Banking of key market trends and developments deduced from engagements with clients and other segments.
• Proactively play a liaison role between customers and the banks support functions (VAF, Credit, Branch etc)
• Ensure to accurately and efficiently process customer instructions/mandates and application for facilities.
• Ensure high client retention and customer satisfaction index
• Ensure full disclosure to clients on services fees, commissions and other fees levied on their accounts
• Provide the right service the first time when dealing with client complaints and or queries
• Proactively manage borrowing relationships and monitoring of credit facilities to keep Non-Performing Loans (NPLs) well within expected levels for the portfolio
• Ensure compliance with bank policies and procedures to minimize operational and other losses and proactively report and document any risk events relating to the Copperbelt/Northern region portfolio.
• Ensure consistent portfolio compliance with KYC and AML/CTF regulations.
• Manage and control client’s industry and sector exposure as well as the banks collateral/security held to contain the identified risk
• Maintain proper, secure and efficiently-retrievable records including records of client communications, internal memos, credit applications, account plans, client contact details and call reports
• Proactively manage inactive and dormant accounts to keep them within acceptable limits and ensure correct segmentation of clients for the Northern/Copperbelt region
• Provide input based on customer feedback and observed market and competitor activity to continuously improve segment products, customer channels and processes
• Provide oversight across the Copperbelt/Northern region, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements
• Collecting market intelligence, information, events, trends etc. to support strategy formulation
• Drive growth of sustainable book and implementation of sustainability policy and framework in the portfolio
• Support implementation of strategic department and bank projects including playing champion role, peer training and assigned by HCB or HBB
• Leading of sub-teams as may be assigned and providing coaching and mentorships support in their teams
• Any other responsibilities or tasks as maybe assigned by management.

Internal/External Contact
• Internal stakeholders
• Customers, alliance partners, trade and commercial associations, local public leaders

Qualifications And Experience
• University Degree/equivalent in relevant subject or banking qualification preferable
• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
• Minimum Experience: 5-7 years’ experience in financial environment with exposure to commercial banking preferably as a Business Manager and/or Relationship Manager managing a portfolio in the Commercial business.
• Understanding of the Copperbelt market and the mining value chain as an added advantage
• Commercial credit analysis certification as an added advantage
• Proven and consistent sales performance in growth of revenue and balance sheet
• Ecosystem understanding and proven track record in its application as well as cross selling
• Strong credit skills with evidence of lending experience
• Cross-function understanding of banking operations
• Ability to communicate effectively with customers and internal stakeholders including senior management.
• Ability to apply creative and innovative solutions to meet business and financial objectives.
• Ability to work and collaborate across business and functions to develop customer solutions and resolve business problems
• Professional and mature character with ability to represent the segment and the Bank in a competent and professional manner to internal and external stakeholders
• Familiarity with international best practices and global trends in the commercial banking.
• Knowledge of legal and regulatory issues typical for country banking system.
• Fluent in English, both spoken and written with other spoken languages such as Mandarin, French, Hindi, Arabic as an added advantage

Job Core Competencies
• Communication and presentation skills.
• Analytical skills
• Research skills
• Decision Making and Problem Solving
• Drive for results
• Customer service orientation
• Attention to detail
• Teamwork

Work Hours: 8


Experience in Months: 60

Level of Education:
Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, January 22 2024
Duty Station: Lusaka
Posted: 08-01-2024
No of Jobs: 1
Start Publishing: 08-01-2024
Stop Publishing (Put date of 2030): 08-01-2066
Apply Now

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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft455μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft283μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft488μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Relationship-Manager-–-Business-Banking-job-at-Zambia-National-Commercial-Bank-Plc-54867' AND `published` = 1170μs9.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Relationship-Manager-–-Business-Banking-job-at-Zambia-National-Commercial-Bank-Plc-54867'82μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration318μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'166μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field135μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'101μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1149μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'220μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`312μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'96μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc193μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`400μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid154μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid145μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Relationship-Manager-–-Business-Banking-job-at-Zambia-National-Commercial-Bank-Plc-54867'121μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 183μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"346μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.13ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin114μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin100μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`139μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'79μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'234μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 221081μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?113μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?395μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy