Summary
Date Posted: Monday, September 16 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the Role:
Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Telesales Agents. As a Telesales Agent at Apollo Agriculture, your role encompasses a range of outbound calling activities aimed at engaging with farmers and driving business growth. You will play a pivotal role in capturing farmer profiles, upselling and cross-selling products and services, verifying loan packages, and contributing to excellent customer experiences.
Location: Lusaka, Zambia
Reporting Lines: This role reports to the Telesales Associate
Contract Duration: Short-term

Responsibilities:
• Conduct telesales and convert prospective clients.
• Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.
• Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.
• Diligently handle customers/business partners inquiries via telephone and/or SMS.
• Manage and resolve customers’/partners’ complaints.
• Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
• Accurately document all customer interaction information according to standard operating procedures, as the Company shall provide you with details from time to time.
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. I
• Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.
Noteworthy
•
• A background in Agronomy, Crop protection, or any other related field will be an added advantage.

Requirements:
• Be a holder of an Undergraduate degree or a diploma certificate
• Conversant with English,Bemba and Nyanja.(Tonga will be an added advantage).
• Self-driven and able to work remotely with minimal supervision.
• Have basic computer skills and be familiar with Windows or Ubuntu OS.
We:
•
• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package and challenging projects.
• Value autonomy, honesty, transparency, and respect.
o Are excited to hear from you!

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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