Summary
Date Posted: Monday, November 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The GRM/GBV/E&S Specialist is responsible for implementing Environmental and Social (E&S) measures for the SWL component under the Environmental and Social Commitment Plan for the GEWEL 2. He/she ensures safety and well-being of the stakeholders particularly the girls. He/she will help the project to prevent and respond to safeguarding concerns and ensure the safety and wellbeing of girls and other stakeholders in the SWL operational areas.

Duties and Responsibilities
• Act as National focal point person for gender, Grievance Redress Mechanism (GRM) and safeguards for the SWL Initiative,
• Lead in the establishment and implementation of SWL safeguards guidelines;
• Ensure that all SWL PIU members, district and provincial officers are adhering to SWL safeguards guidelines;
• Ensure that all SWL schools and boarding facilities are adhering to SWL safeguards guidelines;
• Ensure timely GBV Incident reporting to the World Bank;
• Lead and undertake inclusive and meaningful stakeholder engagement activities, and ensuring awareness of project GRM among all project stakeholders;
• Lead in the implementation of a comprehensive Grievance Redress Mechanism (GRM) system to receive and address grievances related to the project;
• Ensure complaints lodged by citizens and beneficiaries on any aspect of the project are received and addressed within the prescribed time line and stored in the database (SWL-MIS) for easy reporting,
• Establish and maintain records of all complaints received and redress/resolution of grievances, including resolution time;
• Coordinate the system of collecting and addressing grievances at the community and district levels and monitor the functioning of the processes of the GRM system, identify shortfalls and propose solutions;
• Create awareness of the GBV and GRM among all stakeholders through public awareness campaigns/sensitization in close coordination with the Communications Officer and Officers from Ministry of Community Development and Social Welfare;
• Ensure dissemination of the GBV, GRM and safeguards messages in the districts where the project is implemented;
• Provide impartial consultation, conflict resolution, and problem solving in response to complaints and inquiries received from members of the community and affiliates, including beneficiaries, staff and the public;
• Analyze information and work with the appropriate offices during the course of investigations: and maintain accurate and thorough investigatory files and reports;
• Provide inputs into the development of the GRM module of the Integrated Management Information System (SWL-MIS) and utilize the module once developed;
• Propose recommendations and seek decisions as it relates to all grievances and appeals through internal and external communications;
• Contribute to the drafting and updating, as needed, of the Project GRM handbook to guide GRM activities under the project;
• Assist in the formulation of Complaints and Grievance Committees at District and community levels as well lead the formulation of complaints and grievance reporting framework and dissemination process;
• Train local structures and all project staff in the use of the Grievance Redress System and ensure that all stakeholders responsible for handling grievances are aware of their roles and responsibilities and act accordingly.
• Conduct regular field visits to the locations where project activities are carried out, to monitor compliance with social mitigation measures, and identify gaps that need to be addressed.
• Reports from the field visits should be included in the regular project reports;
• Prepare monthly, Quarterly and annual reports;
• Perform any other tasks as may be required for the implementation of an effective GRM system.

Qualification, Experience and Key Attributes:
• Degree in Social Sciences, Anthropology, Development/ Gender studies or equivalent;
• Master’s degree in Social Sciences, social policy Management or Development Studies will be an added advantage;
• Experience in implementing social accountability activities in communities,
• Experience in implementing World Bank GBV/GRM activities in schools and communities: At least 3 years’ experience in Social Protection;
• Be able to conduct and guide on management of social risks and impacts and implementation of the mitigation measures including stakeholder engagement, grievance redress, GBV/SEA/SH, E&S screening etc.
• Experience working on World Bank or other donor projects is preferred;
• Proficiency in computer applications (MS Windows; MS Office), including experience with spreadsheet and database packages (MS Excel, MS Access), are a must;
• Must be committed to principles of due process, faimess, and respect. Excellent communication skills (verbal and written);
• Experience in Gender and Community mobilization skills;
• Solutions-oriented person with excellent interpersonal and problem-solving skills, and demonstrated ability to work in a team;
• Experience in project implementation on large scale of not less than 50 districts.

REPORTING LINE:
The GRM/GBV/E&S Specialist will be reporting to the Project Manager
Duration
The assignment is expected to last for an initial period of two years, with the possibility of renewal based on performance and project needs.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Expressions of interest must be delivered in hard copy to the address on or before 22 November 2024 17:00 hours to the address below.
• The Permanent Secretary- Administration
• Ministry of Education
• 89 Corner of Chimanga & Mogadishu Roads
• P.O. Box 50093,
• LUSAKA-ZAMBIA

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