Summary
Date Posted: Monday, November 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
As an IT Support Specialist, you’ll provide technical assistance and support to ensure seamless IT operations across our organization. You’ll troubleshoot hardware/software issues, maintain network infrastructure, and deliver exceptional customer service.

Responsibilities:
– Provide level 1-2 technical support for hardware, software, and network issues
– Troubleshoot and resolve IT-related problems via phone, email, or in-person
– Install, configure, and maintain computer systems, peripherals, and software
– Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls)
– Ensure IT security and compliance with industry standards
– Document IT incidents and knowledge base articles
– Collaborate with IT team members to resolve complex technical issues
– Participate in IT projects and initiatives

Requirements:
– 1+ years of IT support experience in a financial institution or similar industry
– CompTIA A+, ITIL Foundation certification (or equivalent)
– Proficiency in:
‣ Microsoft Windows, Office, and Azure services
‣ Network protocols (TCP/IP, DNS, DHCP)
‣ IT service management software (e.g., ServiceNow)
– Excellent problem-solving, communication, and customer service skills
– Ability to work in a fast-paced environment and prioritize tasks effectively

Nice to Have:
– Experience with cloud-based technologies (Azure, AWS)
– Familiarity with ITIL best practices
– Certification in Microsoft MCSA or equivalent

We Offer:
– Opportunities for professional growth and development
– Collaborative and dynamic work environment
– Recognition and rewards for outstanding performance

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• If you’re passionate about IT and customer service, please submit your resume and cover letter
• Equal Opportunities Employer:
• Azure Financial Services is an equal opportunities employer committed to diversity and inclusion.

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