Summary
Date Posted: Thursday, November 07 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Solutions Specialist is responsible for understanding clients’ needs and providing tailored office technology and software solutions that align with Repro Limited’s service offerings. This role involves collaborating with clients, technical teams, and sales to deliver solutions that enhance productivity, optimize workflows, and drive customer satisfaction.

Key Responsibilities
• Client Engagement: Work closely with clients to assess their needs, analyze requirements, and propose customized solutions that align with Repro Limited’s capabilities and offerings.
• Solution Design and Implementation: Design solutions encompassing office equipment, software, IT services, and digital transformation tools. Coordinate with internal teams to ensure seamless implementation and integration into clients’ workflows.
• Product Expertise: Maintain up-to-date knowledge of Repro Limited’s products, including managed print services, document management systems, and cybersecurity solutions, to provide informed recommendations.
• Technical Support and Troubleshooting: Provide ongoing support to clients, including troubleshooting, training, and guidance to ensure smooth and effective use of Repro’s solutions.
• Process Optimization: Identify and recommend improvements in clients’ existing processes to enhance efficiency, reduce costs, and support digital transformation goals.
• Sales Support: Assist the sales team in presenting technical details to clients, conducting demonstrations, and supporting pre-sales efforts.
• Documentation and Reporting: Prepare and maintain detailed documentation of solutions provided, processes implemented, and client feedback for continuous improvement.

Qualifications and Skills
• Education: Bachelor’s degree in Information Technology, Business, or a related field.
• Experience: Minimum of 3-5 years in a similar role, preferably within office technology, IT services, or software solutions.
• Technical Knowledge: Strong understanding of office technology solutions, document management, cybersecurity, and print management.
• Customer Focus: Proven track record of client engagement, needs assessment, and solution delivery.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical clients.
• Problem Solving: Strong analytical skills and the ability to develop creative, client-focused solutions.
• Team Collaboration: Ability to work effectively with sales, technical teams, and management to deliver high-quality solutions.

Core Values and Attributes
• Professionalism: Demonstrates commitment to high standards of service and accountability in all interactions.
• Customer-Centric Approach: Driven to deliver high-quality solutions that address clients’ specific pain points.
• Technical Aptitude: Keeps up with industry trends and innovations to continually offer the best solutions to clients.
• Adaptability: Able to adjust to evolving client needs, technology advancements, and organizational goals.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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