Summary
Date Posted: Tuesday, January 14 2025, Base Salary: Not Disclosed

JOB DETAILS:
JOB BRIEF The Quality Assurance & KYC Officer is responsible for reviewing and verifying customer documentation, evaluating high-risk accounts, and analyzing customer processes and policies.
This role involves studying market trends, customer behavior and assessing risk and compliance related to new products within PremierCredit’s micro-lending environment.

Key Duties and Responsibilities:
• Monitor and evaluate the quality of customer interactions and transactions to ensure adherence to company policies and regulatory requirements.
• Develop and implement quality assurance processes and procedures to improve operational efficiency.
• Conduct regular audits of customer files, transactions and communications to identify areas for improvement.
• Analyze data and feedback to identify trends, risks and opportunities for process improvement.
• Oversee the KYC process to ensure compliance with local and international regulatory standards.
• Perform due diligence and verification of customer documents to mitigate fraud and financial crime.
• Maintain up-to-date knowledge of AML (Anti-Money Laundering) regulations and ensure all KYC practices are in line with these standards.
• Regularly review and update KYC procedures in response to regulatory changes.
• Supervise the onboarding process to ensure a seamless and compliant experience for new customers.
• Verify customer identities and documents accurately and promptly.
• Coordinate with the customer support team to resolve any issues or discrepancies in the onboarding process.
• Identify potential risks related to KYC and quality assurance and develop strategies to mitigate these risks.
• Prepare detailed reports on KYC compliance and quality assurance metrics for management review.
• Collaborate with the risk management team to ensure that all processes align with the company’s risk appetite.

Qualifications:
• Bachelor’s degree in finance, business, or a related field (preferred).
• Proven experience in payment processing, quality assurance and KYC compliance in the financial services industry.
• Strong knowledge of financial regulations, AML and CDD procedures.
• Excellent analytical skills with a strong attention to detail.
• Effective communication skills, both written and verbal.
• Proficiency in relevant software and tools for payment processing and compliance.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor's degree

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