Summary
Date Posted: Thursday, May 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
Purpose of the role:
To provide technical support including maintenance, installations, testing of equipment, commissioning, and troubleshooting as well as to provide general IT support.
Reports to: IT Business Systems Support
Branch: Lusaka

Key Duties and Responsibilities:
The Desktop Support Analyst will be required to perform the following tasks:
IT Training
• Conduct IT policy training to all stakeholders to ensure compliance as required.
IT Hardware
• Set up all new computers, cell phones and any other devices for staff when required.
• Rebuild old computers for repurposing as required.
• Maintain all printers to always ensure functionality.
Desktop Support
• Provide support for all IT infrastructure regarding hardware, software, and network requirements.
• Enforce system operating procedures for User Desktop systems (Passwords, Level Of access, User Virus Updates, Mail delivery)
• Perform daily, weekly, and monthly procedures as scheduled (e.g., Patch Management, Virus Scans, Event Logs)
• Support employees remotely, if possible, to ensure effective and timeous IT support.
• Arrange transportation for IT hardware to various sites according to requirements.
• Assist visitors with connectivity requirement as and when required.
• Support of all desktop software and hardware including rebuilds corrective action in case of hardware / software failure for all desktops.
IT Procurement
• Assist in the procurement of IT goods though specifying requirements and obtain quotations from suppliers when required.
• Ensure all documentation regarding procurement is signed off by the correct stakeholders and filed accordingly.
• Ensure movement of IT equipment and hardware is always accounted for.
IT Assets
• Ensure the disposal of assets is done according to company specifications.
• Obtain all relevant documentation regarding waste disposal and file accordingly.
• Report on all disposal of waste accordingly.
• Assist in the creation of any IT documentation to ensure compliance.
• File all IT documentation accurately.
IT Projects
• Ensure IT projects are documented, managed in time, scope, and budget.
• Assist in the implementation of IT projects.
IT Compliance
• Ensure endpoint security is installed and up to date on computers.
• Ensure that operating systems are all up to date.
• Report on status monthly.
Organization Culture and Values
• Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience
• Must have Grade 12 General Certificate of Education
• Bachelor’s Degree in Information Technology
• Cisco Certified Network Associate recommended.
• Minimum two (2) to three (3) years’ experience
• Membership to the relevant body

Job Specific Competencies
• Good communication skills
• Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX)
• High degree of accuracy and attention to detail.
• Technical Support
• Network Support Cabling
• Troubleshooting
• Server Operations Systems (AD, GP, DC, DNS, DHCP)

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Duration: One (1) year Fixed Term Contract
• If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com , or send your application to:
• The Human Resource Manager,
• Hitachi Construction Machinery Zambia, Co. Ltd.
• KK International Airport Road, Plot 2350/M
• P.O. Box 30182, Lusaka.
• The closing date for applicants is 8th May 2024. Only shortlisted candidates will be contacted.

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