Summary
Date Posted: Monday, May 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
As a hotel receptionist you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the only employee with whom the guests interact with. It is therefore important that you greet with a smile and in friendly but professional manner.

Duties And Responsibilities:
• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
• Help guests check in and provide them with a key and show them where their room/s is located.
• Responsible for assisting guests when they check out of the hotel and handle their payments.
• Ensure that guest’s needs are met and send them supplies when requested to do so.
• Take reservations over the phone and provide directions to the hotel where necessary.
• Arrange transportation for guests
• Control advance booking an d reservations
• Expected to be in uniform provided by management at all times while on duty
• Receive payment for accommodation
• Complete guest bills properly
• Ensure that storage of records is up to date and requests of guests are met.
• Responsible for safe keeping of client valuables.
• You will be expected to undertake any other assignments that management may require you to do from time to time

SKILLS:
• Ability to welcome guests and have a friendly and helpful attitude
• Computer literate and familiarization of various software
• Be organized and have the ability to multitask
• Have a professional demeanour at all times
• Must be capable of dealing with guests without being irritable
• Ability to handle tough and challenging situations calmly
• Ability to work long hours

Required Qualification:
• Full Grade 12 Certificate
• Certificate in Front Office Operations, General Hospitality or Hotel Management. Diploma or higher shall be an added advantage.

Required Experience:
• Minimum of 5 years proven work Experience in Front Office. At least 3 years must be in the actual Receptionist position.
• Experience in Hotels especially 5 star shall be an added advantage.

Work Hours: 8

Experience in Months: 60

Level of Education: Professional Certificate

Job application procedure
• Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:
• THE HUMAN RESOURCE AND ADMINISTRATION OFFICER
• MIKA CONVENTION CENTER
• PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD
• OFF GREAT EAST ROAD.
• OR
• Email: careers@mikahotels.com 
• Candidates are free to either submit hard copies or soft copies to the above stated address.
• The closing date for receipt of applications is 10th May, 2024. Only shortlisted candidates will be contacted.

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