Summary
Date Posted: Monday, May 13 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
We are looking for a proactive and customer-oriented IT Support Engineer to join our
team. The IT Support Engineer will be responsible for providing technical assistance and support to end-users within our organization. This role involves diagnosing and resolving IT issues, installing and configuring hardware and software, and ensuring the smooth operation of our IT systems.

Responsibilities.
• Provide technical support and troubleshooting assistance to end users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and upgrade computer hardware, software, and peripherals.
• Monitor system performance and troubleshoot issues related to Learning
Management System Student Record Management Systems, and other IT systems to ensure optimal operation.
• Manage user accounts, permissions, and access rights for LMS and SRMS platforms.
• Implement and maintain backup and disaster recovery solutions for LMS and SRMS data.
• Perform system and software updates, patches, and upgrades.
• Ensure data security and integrity by implementing security measures and backup solutions.
• Document and maintain accurate records of IT assets, configurations, and support requests.
• Assist in the procurement and deployment of IT equipment and software.
• Collaborate with other IT staff and departments to implement IT projects and initiatives.
• Provide training and guidance to end-users on IT systems and applications.
• Stay up-to-date with industry trends and best practices in IT support.
• Develop and edit the institution website using any web development tools.

Qualifications.
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Proven experience in IT support or a related role.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with networking concepts, protocols, and technologies.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work efficiently under pressure.
• Customer-focused attitude with a commitment to providing exceptional service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Candidates meeting the stated requirements should clearly state the position title which
they are applying for and submit their applications comprising the following:
a) Letter of application;
b) Curriculum Vitae;
c) Certified copies of relevant academic and professional certificates;
d) Names, Cell Phone numbers, E-mail and postal addresses of three (3) referees, two (2)
of whom must be professional referees.
All applications should be addressed to:
The Registrar
Zambian Open University
Newfoundland Campus Farm
Plot No. 7096
P. o. Box 31925 LUSAKA WEST
Applications can also be sent electronically to:
registrar@zaou.ac.zm/choto.siame@zaou.ac.zm / grace.ndhlovu@zaou.ac.zm  
Closing date for receipt of applications is 14th May, 2024

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