Summary
Date Posted: Friday, May 10 2024, Base Salary: Not Disclosed

JOB DETAILS:
To carry out customer service functions in the assigned area of operation by taking meter readings accurately to enable billing and generation of correct bills for services rendered
Statements of Main Accountabilities
• Reads and records water consumption meters.
• Verifies readings in instances were consumption appears abnormal and provides reasons for fluctuations
• Distributes disconnection notices to customers whose bills are overdue
• Responds to simple customer queries in the field and records queries that are more complex for submission to the supervisor for action and ensures that feedback is timely communicated to the customer
• Records unmetered properties in designated area and opens new meter cards for new metered properties to update the billing database.
• Carries out water disconnections and reconnections as and when required
• Inspects meters for unauthorized connections, defects and damages and reports to the supervisor
• Update clients’ address, contact numbers and meter location coordinates
• Performs any other tasks as assigned by the supervisor

Knowledge and Skill Requirements:
• Grade 12 Certificate with 5 O Levels
• 1 year experience in a similar role

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
• If you have the necessary competences/qualifications we are looking for, please submit your application together with a comprehensive C.V. as one document including your contact telephone number and copies of your certificates and names of three referees to careers@mwsc.com.zm  not later than Friday, 24th May 2024.
• Please use your name & position being applied for in the Subject.
• Please note that only short listed candidates will be communicated to. Female candidates are especially encouraged to apply.
• Applications should be addressed to:
• The Director Human Resources and Administration
• Mulonga Water Supply and Sanitation Company Limited
• Musonko House, Kabundi Road
• P O Box 11712
• CHINGOLA.
• “Mulonga – “Towards Purified Excellence”

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